Business Development & Sales/Marketing Coordinator (Cleaning Industry)

Business Development & Sales (70%)

• Generate new business opportunities through outbound prospecting.

• Identify and approach potential commercial and residential clients.

• Follow up on incoming enquiries.

• Conduct sales calls and client meetings (virtual or phone).

• Build and maintain long-term client relationships.

• Understand client cleaning requirements.

• Prepare accurate cleaning quotations.

• Negotiate pricing where appropriate.

• Convert enquiries into confirmed clients.

• Follow up outstanding quotations.

• Maintain a healthy sales pipeline.

• Achieve monthly sales targets.

Marketing (30%)

• Support digital marketing initiatives.

• Assist with email marketing campaigns.

• Promote company services across different platforms.

• Create marketing content and promotional material.

• Help generate leads through online marketing activities.

• Coordinate marketing campaigns with management.

• Maintain brand consistency.

Quotation Management

• Prepare detailed cleaning quotations.

• Understand scope of work.

• Price commercial and residential cleaning services accurately.

• Send quotations to prospective clients.

• Follow up quotations until closure.

• Coordinate with internal scheduling team after project confirmation.

Client Relationship Management

• Build rapport with new and existing clients.

• Maintain excellent customer service.

• Resolve customer enquiries professionally.

• Ensure smooth communication throughout the sales process.

CRM Management

CRM Used:JOBBER

Responsibilities include:

• Updating client records.

• Managing sales opportunities.

• Tracking leads.

• Recording client interactions.

• Maintaining quotation records.

• Monitoring follow-up activities

• Minimum 2–3 years of Sales or Business Development experience.

• Previous experience in the Cleaning Industry (Mandatory).

• Strong experience preparing cleaning quotations (Mandatory).

• Experience converting leads into clients.

• Excellent communication and negotiation skills.

• Strong written English.

• Customer-focused mindset.

• Experience using CRM systems.

• Ability to work independently.

• Strong organisational skills.

Success in This Role

The successful candidate will play a key role in helping expand its client base by:

• Bringing in new business.

• Preparing professional and accurate quotations.

• Following up consistently with prospective clients.

• Converting leads into long-term customers.

• Supporting marketing initiatives.

• Working closely with the scheduling team to ensure smooth project handovers.

• Contributing directly to the company's growth and long-term success

Important: Candidates must have prior experience within the cleaning industry, particularly in preparing cleaning quotations and managing client enquiries, as this is a key requirement for the role.

Candidates with experience in:

• Commercial Cleaning

• Residential Cleaning

• Facility Management

• Property Maintenance

• Building Services

• Janitorial Services

• Service-Based Businesses

Systems & Tools

Experience with:

• Jobber CRM (Highly Preferred)

• Microsoft Office

• Google Workspace

• Email Marketing Platforms

• Canva (Preferred)

• CRM systems